Welcome to Home Sway's FAQ page. Here you'll find answers to some common questions about our products, shipping, and services. If you don't find the answer you're looking for, feel free to reach out to us.

1. What products does Home Sway offer?
Home Sway specializes in a wide range of cups, including mugs, sports water bottles, regular water bottles, and pet water bottles.

2. How can I place an order?
Simply browse through our online store, select the items you wish to purchase, and follow the checkout process.

3. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the USA.

4. Can I change or cancel my order?
Once your order is placed, it is processed quickly. However, if you wish to change or cancel it, please contact us immediately via email at contact@homeswx.com.

5. How can I track my order?
Once your order has shipped, you will receive an email with tracking details.

6. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.

7. Is it safe to shop on Home Sway?
Absolutely! Our website uses industry-standard encryption to ensure your payment details and personal information are kept safe.

8. How long will it take to receive my order?
Orders within the USA typically arrive within 7-10 business days, while international orders may take up to 15 business days.

9. Do you ship internationally?
Yes, we offer international shipping. Rates and delivery times vary depending on the destination.

10. Are there any customs fees for international orders?
International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

11. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately. If the order has not yet shipped, we can assist you.

12. What if my product is damaged or defective?
If your item is damaged or defective, please contact us within 7 days of receiving your order, and we will work with you to resolve the issue.

13. Can I return my order?
We accept returns within 30 days of purchase. Items must be unused and in their original condition.

14. Do you offer exchanges?
Yes, we offer exchanges for the same item or a different product of equal value. Please contact us for further instructions.

15. Do you offer gift cards?
Yes, we offer digital gift cards that can be used on our website. You can purchase them from the store.

16. How can I contact customer service?
You can reach our customer service team by email at contact@homeswx.com or by phone at +1 845-839-9309.

17. How do I know if an item is in stock?
If an item is out of stock, it will be marked as unavailable on our website. You can also sign up for a restock notification if you wish.

18. Can I modify or add to my order after it has been placed?
Unfortunately, once an order has been processed, we are unable to modify it. Please check your order carefully before finalizing the purchase.

19. Are the water bottles BPA-free?
Yes, all our water bottles are BPA-free and safe for daily use.

20. What if I have a question not listed here?
If you have any other questions or concerns, feel free to reach out to our customer support team at contact@homeswx.com or give us a call at +1 845-839-9309.

Contact Information:

• Email: contact@homeswx.com

• Phone: +1 845-839-9309

• Address: 421 WEST OSBORNE AVE, TAMPA, FL 33603