We want you to love what you ordered! However, if you are not completely satisfied, we are here to help.

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Return: To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return: To begin a return, simply contact us at contact@homeswx.com. Returns should be sent to:

Address for Returns:
421 WEST OSBORNE AVE,
TAMPA, FL 33603

Once your return is accepted, we’ll send you a return shipping label along with detailed instructions on how to return the package. Please note, items returned without a prior return request will not be accepted.

For any questions or assistance, feel free to contact us at contact@homeswx.com.

Damages & Issues

Please inspect your order upon receipt. If you notice any damage, defect, or if the wrong item was shipped, contact us immediately so we can resolve the issue. We want to ensure you’re completely satisfied.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized items (including special orders)

• Personal care products (such as beauty products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards. If you’re uncertain about the returnability of your item, feel free to reach out for clarification.

Exchanges

The quickest way to get the item you want is by returning the item you have. Once the return is accepted, simply place a new order for the desired item.

European Union 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days without providing any reason. The item must be returned in its original condition—unworn, unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note, it may take additional time for your bank or credit card company to post the refund to your account.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@homeswx.com.

Contact Us:

• Email: contact@homeswx.com

• Phone: +1 8458399309

• Address: 421 WEST OSBORNE AVE, TAMPA, FL 33603

Thank you for shopping with Home Sway! We are here to assist you and ensure a smooth shopping experience.